Privacy Policy
Dost Tour and Travel Pvt Ltd (“Dost Tour and Travel,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, make a booking, or use our tourism, transportation, rent-a-car, airport transfer, and related services.
1. Information We Collect
Depending on the services you request, we may collect the following information:
Personal Information
- Full name
- Contact number
- WhatsApp number
- Email address
- Residential or correspondence address
- Nationality
- CNIC/passport details where required for bookings, accommodation, travel, or legal purposes
- Emergency contact information where necessary
Booking and Travel Information
- Tour destination and itinerary
- Travel dates
- Number of travelers
- Accommodation requirements
- Airport transfer details
- Vehicle/rent-a-car requirements
- Pickup and drop-off locations
- Special travel requests or preferences
Payment Information
Where applicable, we may receive information relating to payments, such as transaction references, payment confirmation, and billing details.
We do not normally store complete credit/debit card details on our website. Where third-party payment services are used, payment information may be processed directly by the relevant payment provider under its own privacy policy.
Technical Information
When you use our website, certain technical information may automatically be collected, including:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Website usage information
- Date and time of visits
- Referring website or source
2. How We Use Your Information
We may use your information to:
- Process and manage tour and travel bookings
- Provide rent-a-car and transportation services
- Arrange airport transfers
- Prepare customized itineraries and quotations
- Communicate with you regarding your booking or inquiry
- Confirm payments and transactions
- Coordinate accommodation, transportation, guides, drivers, and other travel services
- Respond to customer questions and requests
- Improve our website, services, and customer experience
- Send booking confirmations, reminders, updates, and important service information.
- Prevent fraud, misuse, or unauthorized activities
- Meet applicable legal, regulatory, accounting, or administrative requirements
We may also use your information, where permitted and with appropriate consent where required, to inform you about our new tours, travel packages, promotions, and services.
3. Sharing of Information
Dost Tour and Travel does not sell or rent customers’ personal information to third parties.
We may share necessary information with trusted service providers when it is required to provide the services you have requested. These may include:
- Hotels and accommodation providers
- Vehicle owners or rental partners
- Drivers
- Tour guides
- Airlines or ticketing partners
- Travel and tourism partners
- Payment service providers
- Technology or website service providers
- Government authorities or law enforcement agencies where legally required
We only intend to share information that is reasonably necessary for the relevant service or legal requirement.
4. WhatsApp and Other Communication Channels
If you contact Dost Tour and Travel through WhatsApp, phone, email, social media, or other communication platforms, information exchanged through those platforms may also be subject to the privacy policies and terms of the respective platform.
We may retain relevant communication records for customer service, booking management, dispute resolution, and business record purposes.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and improve our services.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Protection of Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and managing bookings
- Maintaining business and financial records
- Meeting legal or regulatory obligations
- Resolving disputes
- Preventing fraud and misuse
Maintaining appropriate business records
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, including hotels, airlines, payment providers, social media platforms, travel partners, or other service providers.
Dost Tour and Travel is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
9. Children’s Privacy
Our services are primarily intended for adults and families making travel arrangements. We do not knowingly collect personal information from children for independent marketing purposes.
Where information relating to a child is required for a booking or travel arrangement, it should be provided by a parent, guardian, or authorized adult.
10. Your Privacy Rights
Subject to applicable laws and reasonable verification requirements, you may contact us to:
- Ask what personal information we hold about you.
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being used
Certain information may need to be retained where required for legal, regulatory, accounting, contractual, or legitimate business purposes.
11. Marketing Communications
Where applicable, we may contact you about special tour packages, promotions, seasonal offers, airport transfers, rent-a-car services, or other Dost Tour and Travel services.
You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where provided.
12. Changes to This Privacy Policy
Dost Tour and Travel Pvt Ltd may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
We encourage customers to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Dost Tour and Travel Pvt Ltd
Location: Chitral, Khyber Pakhtunkhwa, Pakistan
Phone/WhatsApp: 0336-0308547
0348-9842794
0348-9842794
Email: info@dosttourandtravel.com
Website: https://dosttourandtravel.com
We will make reasonable efforts to respond to privacy-related requests within a reasonable period.
14. Consent
By using our website or voluntarily providing your personal information to Dost Tour and Travel Pvt Ltd, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable law.
Dost Tour and Travel Pvt Ltd
Travel • Tours • Rent a Car • Airport Transfers • Customized Trips
